• Listen and respond to customers’ needs and concerns

• Provide information about products and services

• Maintaining a positive, empathetic and professional attitude toward customers

• Communicating with customers through various channels 

• Responding promptly to customer inquiries

• Acknowledging and resolving customer complaints

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Ensure customer satisfaction and provide professional customer support.

• Build sustainable relationships and trust with customer accounts

• Provide accurate, valid and complete information by using the right methods/tools Research answers or solutions as needed

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•  Data Entry in Word, or Google Docs

•  Transcription (transcribing voicemail  video or audio, podcast etc.)

• Internet Research

•  Typing Forms Creation

•  Executive Assistance

•  Making Reports (Creating basic reports  (reports on weekly tasks, deliverables, sales)

• Sending Invoices

• Project Management & Training Tasks

• Email Management / Filtering

• Setting up Autoresponders (Aweber,  Mailchimp)

• Booking Appointments with clients

• Following up with clients/customers (sending thank you and other reminder emails)

• Receptionist duties (answering occasional calls)

• Calendar Management

• File Management (organizing files using Dropbox etc.)

• Database building (eg. updating email or contact lists on your CRM)

• Research on certain topics for blog posts, newsletters or others

• Personal errands (purchasing guts for loved ones’ / family members online)

• Hotel and Flight Booking

• Bookkeeping and Accounting Tasks

• Taking down minutes of meetings

• Preparing slideshows (PowerPoint Presentations)

• Liaisons between you and other team members

• Recruitment (source for other team members like writers or graphic art artists)

• Answering support tickets (with the use of Zen desk)

• Dropbox / Google Drive Organization

• Creating / Managing Spreadsheets

• Preparing PowerPoint / Keynote Presentations

• PDF Conversation, Splitting and Merging

• Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube)

• Manage and Update Social Media Accounts

• Tracking of Social Media Accounts

• Facebook Ads

• Marketing Plan

• Posting and Scheduling Posting Facebook Insights

• Promotions and Marketing

• Content planning

• Collating and Interpreting Insights

• Managing and Increasing Your Twitter Following

• Upload Videos on YouTube

• YouTube Optimization

• Moderating YouTube Comments

• Uploading Videos to other Video Sharing Sites / Social Media

• Answer Inquiries and Messages On All Channel & Profiles

• Create Slideshare Presentations

• Joining SMM groups and interacting

• Increasing followers

• Creating a New List in Email Marketing Software

•  

• Adding and Removing Subscribers from Lists

• 
  Creating and Scheduling

•  

• Broadcast Emails to Promote Content

• 
  Editing Follow-up Emails and Newsletters

•  

• Editing / Proofreading Emails