3 keys to be a Good Customer Service Representative

Hi my name is George and I am a Customer Service Representative. I worked w/ big telecommunications outsourcing companies here in the Philippines. Today, I would like to share the 3 keys that I know in how to be a good customer service representative.

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Photo Credits: https://pixabay.com/images/search/call%20center%20agent/

1. CSR must be a GOOD LISTENER . If you listen carefully with your customers you will crystal clear know what their needs are and why they are calling. It would be easier for you to resolve their concerns, plus you will see some opportunities to offer additional services to them. Your customer would love the company that you are working with. If you are a good listener you will have a chance to compose the thoughts that you can advise to your customer. Customers would appreciate what you are doing for them, because you are a good listener. It just means you are a good customer service rep. It will also develop your listening skills and your patience will be more longer to any upset customer in the future. Well, this is one reason why it’s in my number one list in how to be a good customer service.

2. CSR must be RESPECTFUL. I know what you're thinking. We have so many upset customers who don’t know the word “respect” when they are so angry. They forget that they are talking to a person who has their own lives outside their career. Well in fact I’m one of these people who works inside this job. But you know what, working in BPO for almost 8 years now taught me to be more respectful to people, especially customers who I spoke with in the past. To be a good customer service representative you must be respectful, because it gives you more knowledge every time you talk to your customers and colleagues. How? When you respect people it gives you a clear mindset, goal and clear conscience. It gives you more ideas on how to resolve customers' concerns. When you respect your customer they will feel the same way. It would reduce tensions from you and the customer. Respect plays a big role to be a good customer service representative. You already have this and all you need to do is to apply it in every person that you will talk to, anywhere and anytime.

3. CSR must be a PROBLEM SOLVER. This is the main reason why we are in this career. We are here to resolve customers' concerns or issues. You might be a Retention agent who receives so many calls about cancellations of services or a Technical Support who receives calls about technical issues. Well your mindset should be resolving customer concerns in the first place. Having this in mind will increase numbers of success calls. It also provides joy every time you resolve customers' great problems. Trust me you will be happier when you hear customers asking for your supervisor, because you resolve their concerns and not because you can’t do anything. When you call yourself a Problem Solver. It means you are a good customer service representative. You are an open-minded person who has a lot of ideas about how you will resolve customers' concerns. You can think out of the box just to resolve your customers' concerns and that is how I ended the 3 keys of being a good customer service representative.

If you have any additional keys in how to be a good customer service representative . Please comment below or you can share this in your wall then add your keys in how to be a good customer service representative. More blessings!